[ganeez]

Hi

I am having Karbonn A7 and i have done all the above. But still i am getting message "Failed to install driver"

My Cell Operating System: Android 2.3.6
My Phone Brand & Model: Karbonn A7
My Phone Firmware Version: 2.6.38.6.perf

[Moborobo]

Originally Posted by ganeez

Hi

I am having Karbonn A7 and i have done all the above. But still i am getting message "Failed to install driver"

My Cell Operating System: Android 2.3.6
My Phone Brand & Model: Karbonn A7
My Phone Firmware Version: 2.6.38.6.perf

Hi there,
Thank you very much for you feedback. Would you please provide us the following information to track down the problem.

1. Your PC Operating System:
(You can find it by hovering on My computer and click the right mouse button--Properties)

2. Your hardware ID:
（You can find it by hovering on My Computer and click the right mouse button -> Manage -> Device Manager -> Android USB Device -> Select your device -> Properties -> Details -> Hardware Ids）

3. Would you please create two folders named "Log" and “Trace” on your Moborobo destination location (You can find it by hovering on the Moborobo icon and click the right mouse button--Properties--shortcut--Find file location) , then launch Moborobo for a while. And then mail us the "Log" folder. We need it to track down what has caused the problem on your side! After mailing us the “Log”, please delete it on your PC, or it will always make a record.

Please contact us at support@moborobo.com We will try to solve the problem asap.

Many thanks for your support!

[ivar07]

Dear moderator,

PC Operating System: MS Windows XP Professional Vrsn 2002 Service Pack 2
Phone Brand & Model:Karbonn A7+
Phone Firmware Version:2.6.38.6-perf

[Moborobo]

Originally Posted by ivar07

Dear moderator,

PC Operating System: MS Windows XP Professional Vrsn 2002 Service Pack 2
Phone Brand & Model:Karbonn A7+
Phone Firmware Version:2.6.38.6-perf

Hi there,
Thank you very much for you feedback. We have replied your e-mail. Would you please check it. If you still have any problems, feel free to contact us. Many thanks for your support!

[rahoof]

go to setting/application/devolopment and enable usb debugging

[Moborobo]

Originally Posted by rahoof

go to setting/application/devolopment and enable usb debugging

Hi there,
Thank you for your support! It is really kind of you for providing your help. The information you offered will be very helpful and useful to other users. Thanks again!